Cancellation/Refund policy

At HighEdge Media, we strive to deliver exceptional service and complete satisfaction with every project. This policy outlines our guidelines for cancellations and refunds to ensure transparency and fairness for all clients.

Cancellation Policy

Service Cancellation by Client

You may cancel any service by providing written notice to our team via email at hello@highedgemedia.com Cancellation requests must include:

Your full name and contact information
Service/project details
Reason for cancellation

Cancellation Fees May Apply:

Strategy/Consultation Services: No fee if cancelled 48+ hours before scheduled session. 50% charge for late cancellations.
Ongoing Services (SEO, PPC, etc.): Requires 30-day written notice. You remain responsible for all fees during this period.
Custom Creative Work (Design/Video): Non-refundable deposits (typically 30-50%) are retained to cover work completed.

Cancellation by HighEdge Media

We reserve the right to cancel services if:

Required information/materials aren’t provided within agreed timelines
There are unresolved payment issues
Client violates our Terms of Service

Refund Policy

Eligible Refunds

Digital Products: Unused downloadable resources may qualify for refunds within 14 days of purchase.
Subscription Services: Pro-rated refunds for unused portions if cancelled within first 7 days of billing cycle.
Service Errors: Full or partial refunds considered if we fail to deliver as outlined in your service agreement.