Ticket Submission
Best for bugs, content changes, maintenance tasks, billing questions, feature requests, and anything that needs clear tracking.
Use the support form below to submit a tracked request.
Support
How Can We Help You Today?
Get structured help for active projects, maintenance plans, urgent issues, billing questions, content updates, and client portal access.
high-edge / support-systemClear routing. Faster fixes. Account-aware support.
Every request is reviewed with project context, severity, ownership, and the right next action.
Support Channels
Choose the cleanest path for your request.
Priority Support
Use this path for downtime, checkout failures, form outages, campaign blockers, security concerns, or time-sensitive launch issues.
Select Critical severity in the form below for urgent issues.
Client Portal Access
Access project notes, open tasks, review links, files, QA comments, invoices, and delivery updates from your active workspace.
Include your project name or ID below when requesting access.
Submit a Ticket
Give the support team the context needed to respond properly.
Use this form for technical issues, maintenance tasks, billing questions, feature requests, and account access. Clear details help us reproduce the issue faster and assign the right specialist.
Service Level Agreements
Response windows based on business impact.
Under 1 hour
Production outage, payment failure, hacked site concern, broken lead form, or active launch blocker.
Under 4 hours
Major visual issue, failed automation, broken page, tracking failure, or urgent stakeholder review request.
Under 12 hours
Routine maintenance, content edits, plugin questions, small UI bugs, redirects, reports, and CMS help.
Next sprint review
New features, design changes, campaign ideas, extra integrations, and backlog improvements.
Knowledge Base
Frequently asked support questions.
Quick answers for existing clients before submitting a ticket. For account-specific issues, include your project name or ID so we can check the right workspace.
How do I request page updates?
Submit a ticket with the page URL, the exact text or image changes, priority, and approval contact. For larger edits, include the campaign or business reason so we can avoid accidental layout or SEO issues.
Where do I check server status?
For managed hosting clients, submit a critical ticket or use urgent support. We can confirm uptime, hosting incidents, DNS status, backups, CDN behavior, and whether the issue is local or platform-wide.
What counts as a critical issue?
A critical issue blocks revenue, leads, security, checkout, login, production access, or an active launch. Cosmetic edits, routine content changes, and new features should use standard severity.
Can I send screenshots or recordings?
Yes. Paste screenshot, Loom, Drive, Figma, staging, or admin links in the ticket description. Include device, browser, login role, and steps to reproduce when the issue is technical.
How are billing questions handled?
Choose Billing as the issue category and include the invoice, retainer, milestone, or payment reference. We route billing requests separately from technical production support.